Please review our knowledgebase below for solutions articles before scheduling an appointment.
We have a variety of common troubleshooting topics already covered for you to browse

You can schedule an appointment for installation, training, or troubleshooting assistance here

Sawgrass Printers

Info on SG400 SG800 SG500 SG1000 and VJ628 printers sold by Sawgrass

Sawgrass SG500/SG1000 Install Guide- Complete New Install
Below are some helpful links to walk you through the install and printing of your SG500 or SG1000 printer. If you would like we are also happy to schedule a...
Wed, Aug 12, 2020 at 9:55 AM
Sawgrass SG500/SG1000 Install- Existing Sawgrass User
Below are some helpful links to walk you through the install and printing of your SG500 or SG1000 printer. If you would like we are also happy to schedule a...
Wed, Aug 12, 2020 at 10:24 AM
Setting up the SG500/1000 wireless connection
In order to connect the printer to your network wirelessly you first have to tell the printer that this is your desired connection method. To do that follow...
Thu, Jul 23, 2020 at 11:06 AM
Sawgrass SG500/1000 FAQs
SG500 & SG1000 FAQs What paper do you recommend with the SG500 or SG1000? If you have used a Sawgrass printer in the past it will take the same paper...
Tue, Jun 30, 2020 at 10:08 AM
What Do I do about Sawgrass Printer Error Code XXXXX?
Sawgrass has information on error codes specific to your model printer that can be found on the Sawgrass Support Page.  Once you get to the support page...
Wed, Apr 6, 2022 at 10:59 AM
Banding in prints or Bad Nozzle Check
Banding or a bad nozzle check can be caused by a number of different issues but for the most part the troubleshooting is the same.  We recommend followi...
Mon, Mar 22, 2021 at 3:44 PM
Checking Bypass Tray Connection for Sawgrass Printer
Be sure to close down or quit the PM before following the steps below. Reopen the PM after following the steps below. Windows  Click on “Start” Click...
Wed, Apr 28, 2021 at 9:05 AM
Sawgrass SG500/1000 Printer Pre-Install Checklist
Thank you for your printer purchase! Johnson Plastics Plus is excited to help you get started and running with your new sublimation printer. In order to mak...
Mon, May 3, 2021 at 10:05 AM
Updating the Sawgrass Print Manager (Mac iOS and Windows)
For Mac 1.    Make sure that the Print Manager is running and in the Top Task Bar 2.    Click on the PM in the top task bar and go to Help 3.    Then ...
Tue, Jul 6, 2021 at 2:30 PM
MAC - How to print directly to Sawgrass Print Manager through Photoshop
Go to File then Print Select  “Print Settings…” Select the PDF pull down in the bottom left corner of the window.  Select “Sawgrass Print Manager”   ...
Tue, Oct 5, 2021 at 2:40 PM